Privacy Policy

Last updated: 03 September 2026

At jodicowan.com, we are committed to protecting your privacy as a visitor to our website and as a customer of the digital and physical products available for purchase here. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

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This policy covers information collected through this website itself, general enquiries, marketing sign-ups and product purchases. It does not cover the collection or storage of personal or health information as part of our counselling or supervision services. If you book an appointment with us, you will be taken to Cliniko, a separate, secure practice management platform, where your information is collected and handled under its own privacy and confidentiality process, set out in the informed consent form provided to you as part of your booking.

INFORMATION WE COLLECT FROM YOU

Through your use of this website, we may collect the following information: name, email address, telephone number, billing and delivery address, IP address and general browsing data, survey responses, messages sent through our contact form, blog comments, and social media handles (together 'Personal Data').

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If you purchase a digital or physical product through this website, payment is processed by a secure third-party payment provider. We do not store your credit card details on our servers.

Our website is not directed to persons under 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data through this website, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. This clause relates only to the website itself and does not apply to our counselling or supervision services, which may be provided to a person under 18 with the consent of a parent or legal guardian, in accordance with our informed consent processes at the time of booking.

You can review, correct, update or delete your Personal Data by contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

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OUR COUNSELLING AND SUPERVISION SERVICES

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Booking links on this website take you directly to Cliniko, our practice management platform, to schedule an appointment. From that point, your personal and health information is collected and stored securely within Cliniko, not on this website, and is governed by the privacy and confidentiality terms set out in the informed consent form you complete as part of your booking. A person may be a customer of this website, purchasing a digital or physical product or subscribing to our mailing list, without ever becoming a client of the practice, and the two are treated separately.

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HOW WE USE YOUR INFORMATION

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We use the information we collect to deliver our products and services to you, including communicating with you, providing support, notifying you of updates and offers, processing your purchases, and providing you with a better website experience.

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Marketing communications are only sent if you have requested or subscribed to them, and you can opt out at any time by unsubscribing or emailing us, with your request actioned immediately.

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We also use information in an aggregated and anonymised form to improve our website, produce reports and analytics, and better understand what our visitors and customers are looking for.

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Any information you choose to make publicly available, such as blog comments, will be visible to others. If you later remove it, copies may remain in cached or archived pages elsewhere.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of the Personal Data collected through this website while it is in our possession. This information is stored and protected on secure servers, and is not accessible to unauthorised parties. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. This retention period relates to website and product-related data only, personal and health information collected as part of our counselling or supervision services is retained in accordance with the terms set out in your informed consent form.

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To provide certain services, we may transfer information collected through this website to countries other than Australia for storage and processing. Where this occurs, it will only be to countries that have adequate privacy protections in place.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences, and do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject them by changing your browser settings, though this may limit some website functionality.

This website uses cookies to analyse website traffic, provide social media sharing functionality and improve the visitor experience. Cookies and pixels may also be used to serve relevant advertising to website visitors through third party services such as Google Ads and Meta Ads, which may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may need to disclose Personal Data collected through this website to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of jodicowan.com, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites, including the Cliniko booking platform described above, for your convenience. These links do not imply sponsorship, endorsement or approval, and we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at jodi@jodicowan.com and we will respond within 48 hours.